Privacy and terms.

1Who we are

Under the Protection of Personal Information Act, 2013 (POPIA), we are the responsible party for your account, billing and service information. For your camera footage, we act on your behalf as an operator: it is your footage, from your home, and we handle it only to run the service for you.

2What we collect

We collect what we need to run your cameras, alert the right people and bill you. Nothing more.

Your Wi-Fi password passes from the app to the camera once, so the camera can join your network. We don’t store it.

What the app does not do: it doesn’t read your address book, photos or files, it doesn’t use your phone’s camera except to scan a family invitation QR code (the picture is not saved or uploaded), and it doesn’t track your location in the background or when you aren’t using it.

3What the app asks your phone for

The app asks for access only when a feature needs it, and explains why first. You can say no, or change your mind later in your phone’s settings; the rest of the app keeps working unless the table says otherwise.

4Camera footage and alerts

Your cameras are in your home, and you decide where they point. Person detection runs on the camera itself. Video travels from the camera, through our camera platform, to your phone.

• Your footage is yours. We handle it only to deliver the service to you.
• We don’t watch it. Our team looks at footage only if you ask support for help and give permission, or where the law requires it.
• We don’t use it for anything else. No advertising, no profiling and no training AI models on your home.
• Impempe! reaches the people you chose. When you tap Impempe!, or don’t answer in time, we alert your emergency contacts and household members who use the app. The alert says an alarm went off at your home and names the camera. That is an automatic step, and you can change who is alerted in the app.

Alerts depend on your camera, your internet, mobile networks and our providers, so they can be late or missed. See “What the service is not” in the terms.

5People you add: emergency contacts and household members

When you add an emergency contact or invite someone to your household, you give us their name and mobile number. You must have their agreement first: tell them what Kleva Khaya is and that we will alert them when your alarm goes off.

• They can ask us to remove them at any time, and we’ll let you know.
• We use their details only to send them your alerts and invitations, never for marketing.
• A contact who uses the app can choose whether to receive alerts, and whether to share their location with you if that option is offered.
• People you invite can see what the household settings let them see, and you can remove them whenever you like.

6Why we use it

POPIA lets us process personal information only for a lawful reason. Ours are:

We only send you marketing by SMS, email or push if you say yes, and every message tells you how to stop them. We don’t sell your information, we don’t use it for advertising, and we don’t track you across other apps or websites.

7Who we share it with

We never sell your information. We share it only with people and companies who help us run the service, under agreements that require them to protect it and use it only for us:

These providers are service providers acting for us, not advertisers. If we ever merge with or sell the business, your information may move to the new owner, who must keep to this notice.

8Information stored outside South Africa

Some providers process information outside South Africa. Our camera platform’s cloud is in Central Europe. Sign-in codes go through a messaging provider in the United States, and push notifications go through Google’s global network. Payments are processed in South Africa.

Where information leaves South Africa we make sure it is protected to a standard that matches POPIA: the country has similar privacy law, or the provider is bound by a written agreement that gives the same protection, or you have agreed, as section 72 of POPIA requires.

9How long we keep it

We keep information only as long as we need it, then delete it or make it anonymous.

10Deleting your account and information

You can ask us to delete your Kleva Khaya account and the information linked to it at any time. This page is the place to find how, so it can be reached without installing the app.

To ask: email support@klevakhaya.co.za from the address or write from the mobile number on your account, or message support in the app. We check it’s really you, then confirm when it is done, within 30 days. Asking is free.

What happens when we delete your account:

• Your account, homes, household members, emergency contacts, camera links and saved alert history are deleted or made anonymous.
• Cameras linked to your account are unlinked. A rented camera must still be returned to us.
• We keep invoices and payment records for 5 years, because tax law requires it, and a minimal record of the deletion itself. Anything we are legally required to keep is kept only for that purpose.
• Your emergency contacts stop receiving alerts from you.
• You can also remove a single contact, household member or camera yourself in the app, without closing your account.

11How we protect it

• Everything between your phone, your cameras and our systems is encrypted in transit.
• Our internal business systems aren’t reachable from the public internet. Only the payment pages are.
• Staff access is limited to what their job needs, and bound by confidentiality. Support staff can’t read your sign-in codes, and message text is hidden from our operations tools.
• On your phone, the app keeps its sign-in credentials in the phone’s secure storage.
• If we have reason to believe your information has been accessed without authority, we tell you and the Information Regulator as soon as reasonably possible.

You can help too: keep your phone locked, never share a sign-in code, and change any default password on a camera you bring yourself.

12Your rights

Under POPIA you can:

• ask whether we hold information about you, and get a copy of it
• ask us to correct or delete information that is wrong, out of date or no longer needed
• object to us using your information, including for marketing
• withdraw consent you gave us
• complain to the Information Regulator

Ask by email at support@klevakhaya.co.za. We check it’s really you, then reply within 30 days. Asking is free.

If you live outside South Africa and a law such as the EU or UK GDPR applies to you, you have the equivalent rights under it, and we will honour them.

13Children

The app and service are for people 18 or older. We don’t knowingly collect information from anyone under 18, and the app is not aimed at children. If you think a child has given us information, tell us and we will delete it.

Cameras in your home may record children who live or visit there. Please place them with care, and never share footage of children except with the police or as the law allows.

14Cookies and this website

This website uses only what it needs to work. There are no advertising cookies and no tracking for other companies, and the website doesn’t take payments or card details.

The pages load their icons from Google Fonts, so Google can see your IP address and browser when a page loads. Our own fonts and pictures come from our site. If we add privacy-friendly visit counts, we will say so here.

15Summary for the Google Play and Apple App Store forms

This table answers the questions the app stores ask. It matches the rest of this notice.

• We do not sell personal information, and we do not use it for advertising or share it for advertising.
• We do not track you across other companies’ apps or websites.
• Data in transit is encrypted.
• You can ask us to delete your data: see “Deleting your account and information”.
• Not designed for children; 18 and over.

16Changes and complaints

Unhappy with how we handled your information? Tell our Information Officer first, and we’ll try to put it right. You can also complain to the Information Regulator, JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001, or through inforegulator.org.za.

17The app and the app stores

We give you a personal, non-transferable licence to use the Kleva Khaya app on phones you own or control, for the camera service, while your account is open. Please don’t copy, reverse-engineer, resell or interfere with the app, or use it to harm others.

• These terms are between you and us only. Apple Inc. and Google LLC are not parties to them and are not responsible for the app, its content, support, maintenance, warranty or any claim about it.
• If you got the app from the Apple App Store, Apple is a third-party beneficiary of these terms and may enforce them against you. Apple’s standard terms for licensed apps also apply to your use.
• Google Play’s terms of service apply to your download of the app from Google Play.
• We pay for and invoice the camera service ourselves, through PayFast. You do not buy it from Apple or Google, so they take no part of what you pay.
• The app needs a compatible phone and an up-to-date operating system, and may need you to update it to keep working.

18This website

• This website gives information only. It doesn’t take orders, payments or cancellations.
• Prices can change. The app shows exactly what you’ll pay before you pay anything.
• Please don’t copy our name, logo or design, or try to break or overload the site.

19Your account

• You must be 18 or older, and the details you give must be true.
• Sign-in codes go to your mobile number, so keep it current and never share a code.
• Creating an account is free, and doesn’t start a service or a charge.
• You are responsible for household members you invite, and can remove them at any time.
• You can close your account at any time. See “Deleting your account and information” in the privacy notice.
• We may suspend an account used for fraud or abuse. Where we can, we warn you first.

20The camera service

• The service runs month to month, with no fixed term.
• It includes the Kleva Khaya app, person-detection alerts, the Impempe! and I know them alert, and alerts to your emergency contacts.
• It starts when you register your first camera in the app, not when you pay.
• We may improve or change features, and will tell you about changes that matter.

21Rented cameras

• A rented camera stays ours. Take reasonable care of it, and don’t open, modify, sell or lend it.
• A camera you bring yourself stays yours, must be a compatible model, and we aren’t responsible for its hardware.

22Paying

• Your first payment is made upfront, and covers your first month from the day you register a camera. Your next invoice is adjusted pro-rata so you pay only for the days you get.
• After that, we send each month’s invoice on the 25th, due by the 1st.
• Pay by automatic monthly subscription, or pay each invoice yourself.

23Using cameras responsibly

Cameras are powerful, so please use them with care for the people around you:

• Point cameras at your own property. Avoid your neighbours’ windows and yards, and film as little of the street as you can.
• Put up a visible notice where cameras record visitors or people who work in your home, and tell domestic workers and other staff where the cameras are.
• Recording conversations you are not part of, without consent, can be unlawful. Turn audio off where it isn’t needed.
• Never use the service to watch, harass or stalk anyone.
• Share footage only with the police, or as the law allows. You are responsible for footage you download or share.
• Only add an emergency contact or household member who has agreed to it.

24What the service is not

Kleva Khaya is not armed response, not a monitored alarm and not an emergency service. It doesn’t call the police for you. Nobody at Kleva Khaya watches your cameras.

It needs power, Wi-Fi, internet, mobile signal and our providers’ systems to work, so alerts can be delayed or missed, and a person detection can be wrong or missed. Your emergency contacts and neighbours aren’t obliged to respond, and we can’t promise that anyone will arrive or how quickly.

In an emergency, call SAPS on 10111, or 112 from a mobile phone. Don’t rely on Kleva Khaya as your only protection.

25Other companies’ services

The service depends on other companies, such as our camera platform, Google’s notification service, our SMS and payment providers, and your mobile network and internet provider. We choose them with care, but we don’t control them, and their outages can affect the service. Their own terms may apply to the parts of the service they provide.

26Ending the service

• Return rented cameras as described above.
• After you close your account, we keep and delete your information as set out in the privacy notice.

27Our responsibility

We provide the service with reasonable care and skill. We are not responsible for:

• loss caused by crime, break-ins or other events the service could not reasonably prevent
• outages of power, internet, mobile networks or our providers’ systems
• misuse of the service or the cameras

28Disputes and the law

These terms are governed by South African law. If a part of them can’t be enforced, the rest still applies. They are the whole agreement about the service, together with the service terms you accept in the app.